2. Intellectual Property Rights
5. Scheduling and Cancellation
8. User Data
10. Contact Us
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
Students are responsible to check their scheduled classes in the online scheduling system. We are not responsible for incorrectly booked times or dates. Scheduled times in the online scheduling system are shown in your local time zone. A reminder of the lesson appointment will be delivered either by email or SMS approximately beforehand.
All cancellations need at least 30 minutes notice. You will need to log into the “Customer Panel” to cancel and reschedule your class though the scheduling system. Cancellation requests by email, phone, messaging services or SNS will not be accepted.
If you cancel with LESS than 30 minutes notice, you will forfeit the lesson fee. If a teacher cancels with less than 30 minutes notice, you will receive a FREE class, in addition to the rescheduled class.
If either you or your teacher do not attend the lesson at the scheduled time OR either you or your teacher is more than 15 minutes late for a scheduled lesson, the lesson will be deemed to have been cancelled and the above-mentioned late cancellation penalties shall apply.
If you or your teacher have hardware, software, internet connection or power supply problems, we will do our best to arrange an alternative method of conducting the scheduled lesson. However, if it is impossible to conduct the lesson due to any of these issues, we will reschedule the lesson without late cancellation penalties applying.
If a typhoon, blizzard, flood, earthquake, or some other natural disaster strikes at the last moment and prevents either party from connecting for the lesson, the lesson can be rescheduled without late cancellation penalties applying to either teacher or student.
If an act of terror, sudden industrial dispute, or some other interruptive man- made public event prevents either party from connecting for the lesson, the lesson can be rescheduled without late cancellation penalties applying.
All lessons must be paid in advance through PayPal or Payoneer in the currency displayed on the checkout page. Payment must be made in full at the time of the lesson or course booking or within 5 days of receiving an invoice.
There will be no refund for paid lessons.
For multi-week single student courses you must use all the available lessons within 90 days of purchase.
Lessons for multi-week group courses are held on a fixed day and time each week. If you miss a week, unfortunately we cannot offer a refund or alternate lesson.
For the best possible online learning environment, it is recommended that you use a desktop or laptop computer with a fixed line internet connection. The primary means for conducting your lessons will be through the Skype platform. You should download the free Skype software to your computer and test the video and audio quality in advance of your first lesson.
It is also recommended that you should download the “WhatsApp” application to your smartphone and share your phone number so that we have a backup method of video communication in the event that your computer, internet or Skype application becomes unexpectedly unusable. It can also be a useful channel for last minute emergency communication with your teacher.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
All lessons are recorded by your instructor through Skype. Please note that if you are joining a group class, you are automatically giving your consent for other members of the group to record the entire lesson. The recording will be available for download for a period of 30 days according to Skype.
You and your teacher agree to maintain strict confidentiality concerning any matters discussed during lessons which are not related to the goal of English instruction. Agreement to these terms and conditions is binding, in lieu of a signed confidentiality agreement.
You agree not to copy, transmit, share, display, post, publish, distribute or attempt to sell to a third party any learning materials supplied to you for the purposes of your lessons. Any action which does so without explicit consent in writing will be regarded as a breach of legal copyright.
You will not receive any progress reports or other feedback from completed lessons unless specifically agreed in writing.
If requested, you may receive a printable certificate for completing a defined lesson program.
Unless explicitly stated in writing within the terms of a promotion campaign, no discounts rewards or bonuses will automatically be given for referring additional students.
Any additional services which are requested from the teacher will be paid for in advance at the agreed rate and by the agreed payment method.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us:
Last updated: 20 May 2022
- This is where your instructor will leave your lesson feedback
- You are not mandated to share what's on your mind but
- Whatever is posted here, can only be seen by you and your instructor only.
- Please take a moment to complete your Profile (5 mins)